Is it good time?
Number of organisations are currently facing question – should we move to Microsoft Teams? Teams is tool being currently in the spot, with new functionality and features pop-ing up every single week. Some of the features are tempting, and I can hear that question more and more frequently. So, let’s start Skype for Business vs Microsoft Teams battle and have features comparison!
Can we lose anything?
It is getting clear that Microsoft Teams is getting to position of Collaboration Tool of future for Microsoft. Company is investing heavily in this solution, bringing new features on weekly basis and closing gap to other solutions constantly.
Microsoft Teams brings interesting features comparing to Skype for Business, making teams collaboration more natural and more productive, it can change way how companies work. Some of features, like automatic transcripts are truly bringing collaboration on new level.
Recently question has been raised to me– should we move to Teams as well? Is it going to be better solution for us in comparison to Skype for Business we are using currently? Are we going to lose anything?
Service Features comparison with Skype for Business
Thoughts on current state
INTEROPERABILITY WITH SKYPE IS A CONCERN
Microsoft Teams offers limited interoperability with Skype for Business ecosystem. Only basic, peer-to-peer features are supported.
New Microsoft Teams features, like automated transcript, screen sharing on smartphone, webRTC webapp and deep integration with Office365 brings collaboration on next level.
TELEPHONY/CALL CENTER FUNCTIONS ARE STILL LIMITED
Unfortunately, telephony functions are still limited in comparison to Skype for Business. Bright side note is – there is no visible restriction related to number of hunt groups in MS Teams.
MIGRATION TO TEAMS REQUIRES INVESTMENT IN HARDWARE
Multiple phone numbers supported currently by Microsoft Skype for Business are not certified against Microsoft Teams. It includes popular Audiocodes 4xx IP phones series and Polycom VXX Business Phones line. For details check devices currently certified for Microsoft Teams: https://products.office.com/en-us/microsoft-teams/across-devices/devices
About the study
This study has been done after researching currently available materials on Microsoft official pages, technet sites and blogs related to Unified Communication and Collaboration systems. Please note that this study is based on features available in May 2019, future features are available here: https://www.microsoft.com/en-us/microsoft-365/roadmap?rtc=1&filters=Microsoft%20Teams.
Sources used in this study:
Call queue support in SfB online and MS Teams: https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts
MS Teams Call flows: https://docs.microsoft.com/en-us/microsoftteams/microsoft-teams-online-call-flows
MS Teams Auto Attendant: https://techcommunity.microsoft.com/t5/Microsoft-Teams/Teams-response-group-services/td-p/392838
Why Teams is better than Skype: https://regarding365.com/why-is-teams-better-than-skype-aaa2850af50a
Coexistence – MS Teams and SfB: https://docs.microsoft.com/en-us/microsoftteams/coexistence-chat-calls-presence
Currently certified devices for MS Teams: https://docs.microsoft.com/en-us/skypeforbusiness/certification/teams-ip-phones
Skype for Business vs Teams features comparison table: https://lucavitali.wordpress.com/2017/10/01/sfb-teams-features-comparison-table/